Paw 5th Avenue

FAQ's

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FAQ's

When will my order be processed and shipped?

It is always our intent to process and ship out orders as quickly as possible. They will be processed on a daily basis. Please allow at least 2 weeks to receive your items. Some special orders may take longer, if this is the case, we will contact you.

What shipping methods do you use?

We use UPS ground services.

Where will you ship?

Anywhere within the United States and Canada. If you are outside the United States, please contact us via email: info@paw5thavenue.com.

Do you offer expedited shipping?

Please either call 586-741-8397 or email us at info@paw5htavenue.com to see if the item is available for expedited shipping. There are some products that are handcrafted when ordered, so expedited shipping will not be available on those products. There are extra costs for expedited shipping, so please contact us for more information.

What if my items are lost or damaged during shipping?

Unfortunately, Paw Fifth Avenue cannot be responsible for any lost or damaged shipment. If your shipment is lost or damaged, you must contact the carrier to file a claim.

How do I know what size to buy my pet?

Click on the sizing instructions link that we provided to get information on how to measure your dog for the correct fit.

Are the items you sale safe for pets?

The items we sale are mostly for fashion only. Therefore, your pet should be supervised at all times when wearing these items. It is important that every owner be responsible for the well being of their pet.

Do you offer wholesale?

Not at the moment. We are focusing on creating 2 exclusive lines for Paw Fifth Avenue that will offer wholesale in the near future.

Other questions?

We are always happy to assist you with any other questions or concerns you may have, so please feel free to contact us via email or by phone.

Will it cost extra to ship large items?

Oversized and overweight packages may incur additional charges and service restrictions.

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